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Job profile
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Job details
Job reference
REQ06009
Date posted
11/07/2023
Application closing date
02/08/2023
Location
Audi Maidstone
Salary
Competitive and with a bonus and OTE scheme in place.
Contractual hours
45
Basis
Full time
Job category/type
ZZ Workshop Controller
Attachments
Blank
Workshop Controller- Maidstone Audi
Job description
We are seeking a Workshop Controller to join our Maidstone Audi dealership.
This role will see you lead day to day operations for our busy service operation, supervising and motivating a team of technicians.
Reporting to our Aftersales Manager, this role is offered on a full time, permanent basis.
We can offer a fantastic range of benefits in an environment,
that offers career development where you will be given autonomy, support and a platform to succeed. These include:
• 25 days annual leave (not including Bank Holidays) increasing with length of service
• Colleague referral fee up to £2,000
• Discounted Car Purchase Scheme & Colleague Car Benefit Offers
• Discounted Service / Parts / Bodyshop services
• Training and Continual Self-Development
• Free Eye Care Vouchers
• Cycle To Work Scheme
• Pension Scheme
• Employee wellbeing services
• Free life assurance equivalent to twice your salary
• Loyalty, Above & Beyond and Long Service Awards
• Discounted Shopping Portal
What will I do on a daily basis?
• Lead, manage and motivate a team of qualified and apprentice technicians
• Allocate work orders to technicians, and manage technician clocking on/off, and rostering
• Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works
• Drive service profitability by ensuring maximum time save and upsell
• Manage and update workshop technical solutions including eVHC and service booking database
• Provide outstanding customer service to service customers both face to face and by phone
• Assist and work closely with the Service Advisor team as required
Do I need experience?
To be successful in this role, you will have experience as a Workshop Controller, ideally from a franchised dealership (brand experience flexible). You will also have intermediate IT skills, ideally with experience in administrating eVHC software. In addition to your previous experience, we are seeking individual who display the following attributes:
• Strong leadership skills with the ability to lead and motivate a team
• A professional and calm approach with strong customer service skills
• Strong problem solving skills, with the ability to foresee potential barriers
Why Marshall Motor Group?
We operate 140 Franchise dealerships representing 23 manufacturer car, van, truck and bike brands across 33 counties in England.
Marshall Motor Group is backed by the Constellation Automotive Group, the UK and Europe’s largest market-leading integrated digital car marketplace. The Group operates some of the most well-known brands in the automotive industry including WeBuyAnyCar, BCA and cinch, who together employ over 16,000 people across 12 countries and provide services that involve over 11 million different vehicles each year.
Job title
Workshop Controller- Maidstone Audi
Job reference
REQ06009
Date posted
11/07/2023
Application closing date
02/08/2023
Location
Audi Maidstone
Salary
Competitive and with a bonus and OTE scheme in place.
Contractual hours
45
Basis
Full time
Job category/type
ZZ Workshop Controller
Attachments
Blank
Job description
We are seeking a Workshop Controller to join our Maidstone Audi dealership.
This role will see you lead day to day operations for our busy service operation, supervising and motivating a team of technicians.
Reporting to our Aftersales Manager, this role is offered on a full time, permanent basis.
We can offer a fantastic range of benefits in an environment,
that offers career development where you will be given autonomy, support and a platform to succeed. These include:
• 25 days annual leave (not including Bank Holidays) increasing with length of service
• Colleague referral fee up to £2,000
• Discounted Car Purchase Scheme & Colleague Car Benefit Offers
• Discounted Service / Parts / Bodyshop services
• Training and Continual Self-Development
• Free Eye Care Vouchers
• Cycle To Work Scheme
• Pension Scheme
• Employee wellbeing services
• Free life assurance equivalent to twice your salary
• Loyalty, Above & Beyond and Long Service Awards
• Discounted Shopping Portal
What will I do on a daily basis?
• Lead, manage and motivate a team of qualified and apprentice technicians
• Allocate work orders to technicians, and manage technician clocking on/off, and rostering
• Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works
• Drive service profitability by ensuring maximum time save and upsell
• Manage and update workshop technical solutions including eVHC and service booking database
• Provide outstanding customer service to service customers both face to face and by phone
• Assist and work closely with the Service Advisor team as required
Do I need experience?
To be successful in this role, you will have experience as a Workshop Controller, ideally from a franchised dealership (brand experience flexible). You will also have intermediate IT skills, ideally with experience in administrating eVHC software. In addition to your previous experience, we are seeking individual who display the following attributes:
• Strong leadership skills with the ability to lead and motivate a team
• A professional and calm approach with strong customer service skills
• Strong problem solving skills, with the ability to foresee potential barriers
Why Marshall Motor Group?
We operate 140 Franchise dealerships representing 23 manufacturer car, van, truck and bike brands across 33 counties in England.
Marshall Motor Group is backed by the Constellation Automotive Group, the UK and Europe’s largest market-leading integrated digital car marketplace. The Group operates some of the most well-known brands in the automotive industry including WeBuyAnyCar, BCA and cinch, who together employ over 16,000 people across 12 countries and provide services that involve over 11 million different vehicles each year.